as of 10-1-2022


CSA is following the latest government health guidelines.


All enrolling students agree to their image (photos and footage) being used in Cooper Screen Academy advertising including but not limited to; website, street frontage advertising, social media platforms and media releases. All content created during class/workshops/extra programs remains the property of Cooper Screen Academy.

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  • Inform yourself of all Cooper Screen Academy rules, policies and procedures that apply to you.
  • Ensure that you keep Cooper Screen Academy updated with your contact details.
  • Ensure that you read all emails sent by Cooper Screen Academy to your Cooper Screen Academy provided email address.
  • Respect the privacy of others in regard to their personal information and private information shared while at Cooper Screen Academy and comply with Privacy Legislation Behaviour and Safety of Others.
  • Behave honestly and with integrity. Do not engage in plagiarism or other academic misconduct or actions involving breach of copyright – you must acknowledge the ideas, materials, concepts, processes and practices of others that you have used, borrowed or developed in your own work
  • Ensure your activities are conducted safely and do not place yourself or others at risk of harm
  • Treat others equitably and with courtesy and respect, free from all forms of unlawful discrimination, harassment and bullying.
  • Do not participate in any Cooper Screen Academy activity under the influence of alcohol or a prohibited substance.
  • Use and care for all resources of Cooper Screen Academy or of others, when engaged in Cooper Screen Academy related activity outside Cooper Screen Academy, in a lawful and ethical manner.
  • Comply with security and access requirements at Cooper Screen Academy. Comply with any reasonable direction or request from a Cooper Screen Academy staff member, where the direction or request supports safety, good order and compliance with Cooper Screen Academy policy Attendance and Learning.
  • Actively participate in the learning process at Cooper Screen Academy. Respect the collaborative nature of the performing arts environment at Cooper Screen Academy. Attend timetabled Cooper Screen Academy course teaching, production and other learning activities.
  • While at Cooper Screen Academy and while on industry placements or in Cooper Screen Academy related activities at locations outside the Cooper Screen Academy building, ensure your actions or inactions as a student do not harm, or bring into disrepute, Cooper Screen Academy’s reputation or good standing.
  • Do not use Cooper Screen Academy’s name, reputation, logo or Cooper Screen Academy resources for private gain or the gain of a third party, or private business or commercial purposes, without prior permission.

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Safeguarding, Collection and Fitness to Participate

The responsibility of the safe drop off and collection of the student, as well as the ability to participate in class activities, lays with the legal guardian of the Student.

Class numbers

If minimum numbers are not reached students will be notified prior to workshop commencement and provided a full refund, or credit note.

Workshop Transfers

Workshop transfers may be made by emailing us via the front page of our site.
7 days notice must be given.


Bookings are only confirmed after payment or deposit has been received. Students will not be permitted to join a workshop if payments are outstanding.

Late and Failed Payments

In the event that an automatic instalment payment fails to complete, (eg. insufficient funds, expired card or overdraw) a $25 late fee will be added to the instalment cost for the given month.

Cancellation and Refunds

A refund may be granted if more than 14 days notice of withdrawal is received via email  before commencement of a workshop, course or class, minus a $25 administration fee.

A credit note will be provided if notice of withdrawal is given in writing  7 days before the commencement of a workshop.

No refund or credit note will be provided less than 7 days before commencement of a workshop.

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The CSA listings are on an annual online database giving vetted industry personnel access to images of our students, examples of their acting work, and a point of contact for casting purposes.

2021 Listings students will be able to supply a professional show reel of their choice.  Reel link must be to Vimeo or Youtube and be set to public viewing.  Reel may be updated once during a calendar year by sending updated link to our office email. Please allow a fortnight for upload.

2021 Listings will be updated with scenes from in venue and online workshops attended throughout the year.

All students agree that the email provided to CSA will be regularly attended to and that they will make return contact with casting personnel within 48 hours of first contact. No student is to accept casting offers unless they are able to fulfil the obligation.

Students will freelance for work gained and no commission will be taken by CSA, unless negotiated otherwise.

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Cancellation Policy and Refund

Prior to 48 hour notice – 50% refund. (rescheduling allowed)
Less than 48 hour notice – no refund.

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Client may provide own reader for no extra charge.
Client must provide own S.D card or USB for footage.
Client is responsible for the delivery of audition footage to the relevant party.

Cancellation Policy and Refund

Prior to 48 hours notice – 50% refund. (rescheduling allowed)
Less than 48 hours notice – no refund.

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All stock is subject to availability and Cooper Screen Academy reserves the right to refuse or restrict any order. Goods are available by pick up only. Goods to be collected within two weeks of notification of arrival.

Returns & Exchanges

Please be aware that we DO NOT offer refunds on non faulty goods and will offer exchanges on unused, tagged items for size exchange only.  Goods must be returned for exchange within two weeks of collection.  

This policy and procedure is published on the Cooper Screen Academy Website.

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The purpose of the Cooper Screen Academy Grievance Policy and Procedure is to deal effectively, equitably and efficiently.

This policy and procedure covers grievances and applies to students of Cooper Screen Academy.

Complainant is the student(s) or staff member(s) making the complaint.

Respondent is the individual(s) against whom the complaint is made.

Confidentiality means limiting disclosure of information relating to a grievance to as few people as possible, and only to those who are legitimately involved in the process of resolving the grievance (i.e. to only those with a need to know).

Procedural fairness means the right to a fair hearing.

It involves:

  • the opportunity for all parties to be heard, including for those who have had a complaint made against them to be aware of the allegations against them and to respond;
  • ensuring all parties are informed of the procedures under which the grievance is being handled and are given a copy of the relevant policy and procedure document;
  • ensuring there is a proper investigation of the facts and that all relevant submissions and any mitigating factors are taken into account
  • ensuring that the investigation is concluded promptly
  • the right to have any material considered by an unbiased, impartial decision-maker
  • advising all parties that if the grievance is of such a serious nature that disciplinary action may result, then the facts revealed during an investigation into the grievance may be used in any subsequent disciplinary proceedings.

It is essential that confidentiality be observed at all stages in the handling of a grievance. Requirements relating to confidentiality and privacy extend to the use and storage of any information and records related to a grievance.

Students should raise concerns as early as possible after the relevant incident has occurred and, where applicable, providing evidence to support his or her claims.

Wherever possible, grievances should be resolved by a process of discussion, co-operation and conciliation, with the aim of reaching an acceptable outcome that minimizes any potential detriment to ongoing study relationships.

Students or potential students should not instigate grievances that are frivolous or malicious. If the grievance is found to have been malicious on the part of the complainant, Cooper Screen Academy may take appropriate disciplinary action. Those involved with a grievance are expected to participate in the grievance handling process in good faith and to tell the truth.

The complainant, respondent or anyone associated with a grievance (e.g. as a witness or support person) will not be victimized or discriminated against in any of the three stages set out in this policy. Cooper Screen Academy will take disciplinary action should it be found that the complainant, the respondent or any other person associated with the grievance, has been subject to reprisal, disadvantage or discrimination as a result of their connection with the grievance. Those involved in the grievance process must act reasonably and in good faith and disclose information only to those legitimately involved in resolving the grievance.

Confidentiality must be maintained at all stages of the process, including at Stage 1. A complainant is free at any time to decide to withdraw his/her complaint. A withdrawal of a complaint should be made in writing. When this occurs, this ends the process and no further action may be taken.

Raising a Grievance

Students or potential students have three stages at which a complaint may be addressed. The stages are outlined below.

A Student must raise concerns within 7 days of the event.

Stage 1 – Informal procedure for lodging a grievance

  • Initially students or potential students (“the complainant”) are encouraged to raise their grievance directly with the person concerned or the supervisor of the person concerned with a view to resolution. At this stage no written record is kept.
  • If there is discomfort with a direct approach, or where the matter concerns allegations of illegal behavior, the grievance should be lodged with the Student/ Legal Guardian (where age appropriate), Head of Course and Director. Written documentation may be required. The Head of Course, Director, Student or Legal Guardian may suggest mediation to resolve the matter.
  • Discussions at this level may resolve the problem. Grievances at this stage are expected to be resolved within 14 days.

Stage 2 – Formal procedure for lodging a grievance. If unsatisfied with the response to the complaint or the process, the complainant (student or teacher) may submit the complaint in writing to the Director/CEO of Cooper Screen Academy. The Director/CEO will deal with the complaint within a reasonable period of time, normally within 30 days of receipt of the complaint. In grievances involving the Director/CEO, a formal complaint may be submitted to the Chair or relevant appropriate outside body (details supplied as applicable). Investigation by the Director/CEO or their nominee will proceed as follows:

  • As soon as possible after receiving the formal complaint, the Director/CEO or their nominee will consider the matter with the aim of resolving it within 30 days. The Director/CEO or his/her nominee will investigate with all parties having a right to procedural fairness. The Director/CEO may request any person to provide information or documents in relation to the grievance.
  • A decision may be made not to investigate the matter if: – the Director/CEO or nominee reasonably considers the grievance to be frivolous, vexatious or not made in good faith – there is a more appropriate person or authority with whom to lodge the grievance – the Director/CEO reasonably believes investigation is not warranted having regard to all the circumstances of the case, or – the complainant referred the matter to a court or tribunal Non-Academic Grievance Policy and Procedure.
  • The Director/CEO will inform the complainant in writing of the outcome of the investigation, related decisions and the reasons for making the decisions.

Stage 3 – External Appeal to the organisation nominated by Cooper Screen Academy as the External Reviewer If not satisfied with the decision of the Director/CEO or their nominee, the complainant may request an external dispute resolution process to be undertaken an appropriate person at UNSW, who has been appointed by Cooper Screen Academy as the external reviewer for grievances covered by this procedure. A request for an external review should be lodged with the Director/CEO of Cooper Screen Academy. This request will be in writing and will set out the grounds of the application. It must be lodged with the Director/CEO within 21 days of the Decision in Stage 2.

For purposes of this policy Cooper Screen Academy will determine which external reviewer is the most appropriate to undertake the review. Within five days Cooper Screen Academy will forward the request for external review to an external reviewer.

Cooper Screen Academy will provide the result (and reasons) of the external review in writing to the complainant and the respondent. If the external reviewer makes recommendations in relation to a grievance they have reviewed, these will be forwarded to the Director/CEO of Cooper Screen Academy who will ensure that the recommendations are implemented in a timely manner, usually within 14 days of receipt by Cooper Screen Academy. Communication.

This policy and procedure is published on the Cooper Screen Academy Website.

Terms and conditions

Terms and Conditions may be subject to updates. Clients will be be informed where appropriate
This policy and procedure is published on the Cooper Screen Academy Website.

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