as of 15-1-2020


All enrolling students agree to their image (photos and footage) being used in Cooper Screen Academy advertising including but not limited to; website, street frontage advertising, social media platforms and media releases. All content created during class/workshops/extra programs remains the property of Cooper Screen Academy.

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  • Inform yourself of all Cooper Screen Academy rules, policies and procedures that apply to you.
  • Ensure that you keep Cooper Screen Academy updated with your contact details.
  • Ensure that you read all emails sent by Cooper Screen Academy to your Cooper Screen Academy provided email address.
  • Respect the privacy of others in regard to their personal information and private information shared while at Cooper Screen Academy and comply with Privacy Legislation Behaviour and Safety of Others.
  • Behave honestly and with integrity. Do not engage in plagiarism or other academic misconduct or actions involving breach of copyright – you must acknowledge the ideas, materials, concepts, processes and practices of others that you have used, borrowed or developed in your own work
  • Ensure your activities are conducted safely and do not place yourself or others at risk of harm
  • Treat others equitably and with courtesy and respect, free from all forms of unlawful discrimination, harassment and bullying.
  • Do not participate in any Cooper Screen Academy activity under the influence of alcohol or a prohibited substance.
  • Use and care for all resources of Cooper Screen Academy or of others, when engaged in Cooper Screen Academy related activity outside Cooper Screen Academy, in a lawful and ethical manner.
  • Comply with security and access requirements at Cooper Screen Academy Comply with any reasonable direction or request from a Cooper Screen Academy staff member, where the direction or request supports safety, good order and compliance with Cooper Screen Academy policy Attendance and Learning.
  • Actively participate in the learning process at Cooper Screen Academy Respect the collaborative nature of the performing arts environment at Cooper Screen Academy. Attend timetabled Cooper Screen Academy course teaching, production and other learning activities.
  • While at Cooper Screen Academy and while on industry placements or in Cooper Screen Academy related activities at locations outside the Cooper Screen Academy building, ensure your actions or inactions as a student do not harm, or bring into disrepute, Cooper Screen Academy’s reputation or good standing.
  • Do not use Cooper Screen Academy’s name, reputation, logo or Cooper Screen Academy resources for private gain or the gain of a third party, or private business or commercial purposes, without prior permission.

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Weekly classes run in line with the four school terms per year.


Audition decisions are final and no correspondence will be entered into.

Student Dashboard

Students and parents agree to familiarise themselves with the Student Dashboard to keep informed.

Student Absences

Attendance at every class is essential.
If a class is missed students may attend another class of the same age bracket that week.
Students to notify of absence by texting the CSA Studio Phone – phone number provided at enrolment.

Public Holidays

Classes will not run on a Public Holiday. Students whose classes fall on a Public Holiday may attend another class of the same age bracket that week.

Safeguarding, Collection and Fitness to Participate

The responsibility of the safe drop off and collection of the student, as well as the ability to participate in class activities, lays with the legal guardian of the Student.

Class numbers

Classes are kept to under 20 students per class.  *If minimum numbers are not reached students will be notified prior to term or workshop commencement and provided a full refund.

Class Transfers

Class transfers may be made by emailing us via the front page of our site.
Class transfers are dependant on availability.

Payment Terms

Classes are booked on a full year or term basis, with discounts offered for full year upfront purchases. No refund is given for classes missed.


Bookings are only confirmed after payment or deposit has been received. Students will not be permitted to join class if payments are outstanding.

Late and Failed Payments

In the event that an automatic instalment payment fails to complete, (eg. insufficient funds, expired card or overdraw) a $25 late fee will be added to the instalment cost for the given month.

Cancellation and Refunds

A refund may be granted if more than 7 days notice is given in writing of withdrawal before commencement of a workshop, course or class, minus a $25 administration fee.

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The CSA listings are on an annual online database giving vetted industry personnel access to images of our students, examples of their acting work, and a point of contact for casting purposes.

The CSA Listings are compulsory for Industry Class students and are valid for one year from purchase, provided the student is a current CSA student.  From 2020 non-attendance at classes or class withdrawal will result in the Listings being deactivated.

All students agree that the email provided to CSA will be attended to and that they will make return contact with casting personnel within 48 hours of first contact. No student is to accept casting offers unless they are able to fulfil the obligation.

Students will freelance for work gained and no commission will be taken by CSA, unless negotiated otherwise.

Listings Payment Terms

Listing fee includes professional headshot shoot. Students will be emailed regarding headshot times and dates.  Payment must be paid at time of shoot.  No refund is given for non-attendance at headshot shoot.

Any non-payment will result in listings being unpublished.

Listing Fee

Fee covers creation and maintenance of Listing plus headshot shoot and provision of a folder of 5-10 online headshots chosen by Cooper Screen Academy staff.

Listing fee of $250 (GST inc.) is per calendar year. If joining the listings mid year the same fee applies.

2019 discounts:  Half price for students who have had an active and paid up Listing for 2 years, FREE for students who have had an active and paid up Listing for 4 years. After one year free the fee returns to full fee. PLEASE NOTE:  the first year of the CSA Listings headshots and listings were provided for free.

To obtain a discount a student’s Listing must have remained active without pause.

*The above discount will apply to students who have joined weekly classes prior to Term 2 2019. Students joining after this date will pay the full price annual Listing fee moving forward.  

Payment method: Paypal, credit card or debit card.

Listings Refunds


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Cancellation Policy and Refund

Prior to 48 hour notice – 50% refund. (rescheduling allowed)
Less than 48 hour notice – no refund.

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Client may provide own reader for no extra charge.
Client must provide own S.D card or USB for footage.
Client is responsible for the delivery of audition footage to the relevant party.

Cancellation Policy and Refund

Prior to 48 hours notice – 50% refund. (rescheduling allowed)
Less than 48 hours notice – no refund.

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All stock is subject to availability and Cooper Screen Academy reserves the right to refuse or restrict any order. Goods are available by pick up only. Goods to be collected within two weeks of notification of arrival.

Returns & Exchanges

Please be aware that we DO NOT offer refunds on non faulty goods and will offer exchanges on unused, tagged items for size exchange only.  Goods must be returned for exchange within two weeks of collection.  

This policy and procedure is published on the Cooper Screen Academy Website.

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The Prize Draw is open to people aged 8 and over.
Conditions of entry:

  1. Bumper sticker must be placed on car or bicycle.
  2. Car with visible bumper sticker when seen by CSA staff and/or volunteer staff will be entered into draw. Spot entry chances will be available via Facebook and instagram.
  3. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  4. By purchasing and placing the sticker on your car you agree to having your number plate and sticker photographed or notated and given to CSA staff for Prize Draw entry.
  5. Spotted number plates will be compiled and the winner drawn at random in accordance with these Terms and Conditions in December each year. Winning number plate will be announced via social media.
  6. Winner must show current evidence of sticker on car in order to claim prize.
  7. Prize is $1000 worth of classes or workshops. Prize is transferable. Winner must choose age group of classes chosen, notify CSA by info@cooperscreenacademy.com and book classes for the following year before enrolments close or sell out.  Prize does not include cost of headshot shoot and annual Listing fee.
  8. The prize is not redeemable for cash or other prizes.
  9. CSA accepts no responsibility for any costs associated with the prize and not specifically included in the prize (including, without limitation, travel to and from the training venue).
  10. If the winner is not in attendance at Ceremony the number plate will be announced on the Cooper Screen Academy socials, post Ceremony. If a winner does not respond to CSA within 14 days of being announced on facebook, then the winner’s prize will be forfeited and CSA shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and CSA shall be entitled to select another winner.
  11. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on CSA’s reasonable request. The winner consents to the use by CSA and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner’s voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by CSA and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.
  12. CSA shall use and take care of any personal information you supply to it. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph 14 above.
  13. CSA accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. CSA further disclaims liability for any injury or damage to your or any other person’s property relating to or resulting from participation in or downloading any materials in connection with the Prize Draw.
  14. CSA reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of CSA in all matters under its control is final and binding and no correspondence will be entered into.
  15. CSA shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

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The purpose of the Cooper Screen Academy Grievance Policy and Procedure is to deal effectively, equitably and efficiently.

This policy and procedure covers grievances and applies to students of Cooper Screen Academy.

Complainant is the student(s) or staff member(s) making the complaint.

Respondent is the individual(s) against whom the complaint is made.

Confidentiality means limiting disclosure of information relating to a grievance to as few people as possible, and only to those who are legitimately involved in the process of resolving the grievance (i.e. to only those with a need to know).

Procedural fairness means the right to a fair hearing.

It involves:

  • the opportunity for all parties to be heard, including for those who have had a complaint made against them to be aware of the allegations against them and to respond;
  • ensuring all parties are informed of the procedures under which the grievance is being handled and are given a copy of the relevant policy and procedure document;
  • ensuring there is a proper investigation of the facts and that all relevant submissions and any mitigating factors are taken into account
  • ensuring that the investigation is concluded promptly
  • the right to have any material considered by an unbiased, impartial decision-maker
  • advising all parties that if the grievance is of such a serious nature that disciplinary action may result, then the facts revealed during an investigation into the grievance may be used in any subsequent disciplinary proceedings.

It is essential that confidentiality be observed at all stages in the handling of a grievance. Requirements relating to confidentiality and privacy extend to the use and storage of any information and records related to a grievance.

Students should raise concerns as early as possible after the relevant incident has occurred and, where applicable, providing evidence to support his or her claims.

Wherever possible, grievances should be resolved by a process of discussion, co-operation and conciliation, with the aim of reaching an acceptable outcome that minimizes any potential detriment to ongoing study relationships.

Students or potential students should not instigate grievances that are frivolous or malicious. If the grievance is found to have been malicious on the part of the complainant, Cooper Screen Academy may take appropriate disciplinary action. Those involved with a grievance are expected to participate in the grievance handling process in good faith and to tell the truth.

The complainant, respondent or anyone associated with a grievance (e.g. as a witness or support person) will not be victimized or discriminated against in any of the three stages set out in this policy. Cooper Screen Academy will take disciplinary action should it be found that the complainant, the respondent or any other person associated with the grievance, has been subject to reprisal, disadvantage or discrimination as a result of their connection with the grievance. Those involved in the grievance process must act reasonably and in good faith and disclose information only to those legitimately involved in resolving the grievance.

Confidentiality must be maintained at all stages of the process, including at Stage 1. A complainant is free at any time to decide to withdraw his/her complaint. A withdrawal of a complaint should be made in writing. When this occurs, this ends the process and no further action may be taken.

Raising a Grievance

Students or potential students have three stages at which a complaint may be addressed. The stages are outlined below.

A Student must raise concerns within 7 days of the event.


Stage 1 – Informal procedure for lodging a grievance

  • Initially students or potential students (“the complainant”) are encouraged to raise their grievance directly with the person concerned or the supervisor of the person concerned with a view to resolution. At this stage no written record is kept.
  • If there is discomfort with a direct approach, or where the matter concerns allegations of illegal behavior, the grievance should be lodged with the Student/ Legal Guardian (where age appropriate), Head of Course and Director. Written documentation may be required. The Head of Course, Director, Student or Legal Guardian may suggest mediation to resolve the matter.
  • Discussions at this level may resolve the problem. Grievances at this stage are expected to be resolved within 14 days.


Stage 2 – Formal procedure for lodging a grievance. If unsatisfied with the response to the complaint or the process, the complainant (student or teacher) may submit the complaint in writing to the Director/CEO of Cooper Screen Academy. The Director/CEO will deal with the complaint within a reasonable period of time, normally within 30 days of receipt of the complaint. In grievances involving the Director/CEO, a formal complaint may be submitted to the Chair or relevant appropriate outside body (details supplied as applicable). Investigation by the Director/CEO or their nominee will proceed as follows:

  • As soon as possible after receiving the formal complaint, the Director/CEO or their nominee will consider the matter with the aim of resolving it within 30 days. The Director/CEO or his/her nominee will investigate with all parties having a right to procedural fairness. The Director/CEO may request any person to provide information or documents in relation to the grievance.
  • A decision may be made not to investigate the matter if: – the Director/CEO or nominee reasonably considers the grievance to be frivolous, vexatious or not made in good faith – there is a more appropriate person or authority with whom to lodge the grievance – the Director/CEO reasonably believes investigation is not warranted having regard to all the circumstances of the case, or – the complainant referred the matter to a court or tribunal Non-Academic Grievance Policy and Procedure.
  • The Director/CEO will inform the complainant in writing of the outcome of the investigation, related decisions and the reasons for making the decisions.


Stage 3 – External Appeal to the organization nominated by Cooper Screen Academy as the External Reviewer If not satisfied with the decision of the Director/CEO or their nominee, the complainant may request an external dispute resolution process to be undertaken an appropriate person at UNSW, who has been appointed by Cooper Screen Academy as the external reviewer for grievances covered by this procedure. A request for an external review should be lodged with the Director/CEO of Cooper Screen Academy. This request will be in writing and will set out the grounds of the application. It must be lodged with the Director/CEO within 21 days of the Decision in Stage 2.

For purposes of this policy Cooper Screen Academy will determine which external reviewer is the most appropriate to undertake the review. Within five days Cooper Screen Academy will forward the request for external review to an external reviewer.

Cooper Screen Academy will provide the result (and reasons) of the external review in writing to the complainant and the respondent. If the external reviewer makes recommendations in relation to a grievance they have reviewed, these will be forwarded to the Director/CEO of Cooper Screen Academy who will ensure that the recommendations are implemented in a timely manner, usually within 14 days of receipt by Cooper Screen Academy. Communication.

This policy and procedure is published on the Cooper Screen Academy Website.

Terms and conditions

Terms and Conditions may be subject to updates. Clients will be be informed where appropriate
This policy and procedure is published on the Cooper Screen Academy Website.


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